Thanks to the instant synchronization feature. It’s cloud-based, meaning you can enter view chats on different platforms simultaneously. Moreover, Telegram isn’t like a WhatsApp business that you can only access from one platform. These include iOS, android, windows, or any other platform that supports web versions. It has a user-friendly interface and works on all types of devices. Unlike other messaging platforms, Telegram is built to accommodate bots effortlessly. Why? Telegram is a massive online messaging app garnering 500 million monthly users and a 50% annual growth rate.
While they are only famous on Facebook messenger, bots for Telegram are also making giant steps. Many businesses embrace this new technology due to its flexibility and reliability in taking care of customer queries.
There’s no doubt that chatbots have become an integral part of today’s customer service, marketing, and Lead generation. More studies have it that bots can reduce customer support costs by up to 30%. According to Acquire, 1.4 billion people use messaging apps and are willing to converse with bots.
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